Went through a two hour live chat this past Friday in which we did much of the above.

So I moved 'Image Cache' back to its original spot under 'Caches.' I'll admit to not having much knowledge about this attempt since I However, I moved 'Image Cache' to the Desktop just to get it out of here. In the folder: GroupĬontainers/UBF8T346G9.Office/Outlook/Outlook 15 Profiles/Main Profile/Caches there is one subfolder called 'Image Cache.' I can't see anything in this folder. Could still send email but nothing received. Restarted Outlook and then added the email account back. In Tools, Accounts used the minus sign to delete the email account. Have tried two other ways to clear cache: A. Unfortunately, when right+click or cntrl+click on Inbox - I do Not see a choice of 'Properties.' So Found directions how to clear Outlook cache. 'All Folders Up to Date.' Since 10-19-19 was many days in the past, it was obviously Not synching the Inbox. For a few seconds it would show 'Last synched at 10-19-19 07:11.' Then it would overlay this with For the first six days of this problem when starting Outlook, I would watch the far bottom right-hand corner of the screen. In Tools, Accounts the email account shows 'green.'Ģ. Yes, the Mac is connected to the Internet. The iPad has received every test email within seconds. I've sent many test emails from the Mac addressed to: the account used by Outlook on the Mac and to the account for my iPad. I don't know.) Throughout this, we have been able to send email successfully from Outlook (For the first week on Catalina, Outlook was working fine so maybe the Catalina upgrade More than two weeks ago we upgraded to macOS Catalina 10.15. For the past 10 days we have been unable to receive email in Outlook for Mac.

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